(Postal Code : 12790) 924, Opo-ro, Opo-eup, Gwangju-si, Gyeonggi-do, Rep. of Korea
All requests for returns and exchanges must be made within 7 days of receiving the item (even for defective items).
Once confirmed items must be returned immediately and arrive within 7 days.
Please note that the deadlines are based on KST (Korean Standard Time).
Bubulee must be contacted via the Q and A Board before making any returns or exchanges. When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation to the Q and A Board. If any items are missing from your package, contact our customer service the day you receive your package.
Bubulee will only bear the shipping costs of defective or wrongly shipped items. All other shipping costs will be the responsibility of the buyer. If non-defective items are sent to Bubulee along with defective items, the buyer will be responsible for all shipping costs.
We do accept the exchanges for wrong shipment or defective item, not for change of mind.
Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.
The following are not eligible for returns/exchanges:
- Destroyed label/tag
- Customized items
- Washed/repaired items
- Damaged items
- Items with trace of worn (ex: stretched, dirt, scent of smoking, perfume, etc)
- White/Ivory item
- Neat/Silk/Spangles/leather/fur/items on sale/items purchased with reward points
- Damage during shipment
- All goods returned without previous notice will not be accepted.
You may cancel an order if the “preparing products” status remains for 10 days or longer.
Bubulee is not responsible for problems caused by carelessness of buyers. Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by Bubulee according to seller and buyer’s protection laws. Please wash and care items according to the tips stated on the website.
Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.
All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts. If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.
**All phone inquiries will be recorded for buyer’s protection. We will strive to provide the best answers to all your inquiries.